Cricket Communications
Ripoff Knoxville tn

Cricket is a ripoff... After being a good customer for four years I called and wanted to add text messaging. So they said..."well for 5 dollars a month more you can get that plus unlimited long distance". I agreed.

Then a few weeks later I went to make a directory assitance call and was informed that I was out of of my 2 free free calls to 411. Then to make matters worse I went to make a 3 way call and that didnt work either.

I then called cricket and asked why I could not make 411 calls. For 4 years I could make them and they just deducted the cost from my 500 minutes a month long distance allowance. Cricket informed me that the new better plan I was on didnt work that way any more... Then I asked about my 3 way feature... And was informed the new better plan didnt offer that anymore... Then I asked about the 16.00 dollar charge to my account and was told it was to switch to this new better plan.

Now here is the best part. I was not informed that I would lose my 411 calls, or 3 ways would not be available anymore, and of course was never told that I would be charged 16.00 dollars to "upgrade"

I told Cricket that 411 and 3 ways were what I used the most of all features, I was informed quite rudely that"Sir, we tell everyone about the features you will not have and of the 16.00 dollar fee... I told CSR that had i been informed of those I would never had "upgraded" those were my 2 most important features. I asked to simply be put back on my old plan and they said "sorry, cant not available anymore"

Well to make a long story short i simply switched to Nextell and imported my phone number from cricket. So now they lost me as a "valued" customer and lost thier phone number as well.

Company: Cricket Communications
Country: USA
State: Nationwide
Site: mycricket.com

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