Cricket
Customer Service

It almost seems as though each time I have purchased a new phone (upgrade from the one before), I end up having a problem with my Cricket service. Last time it was the constant problem of putting minutes on my account after countless purchases of a $45 top up card, now it is almost the same situation. I purchased a new phone at the end of August, because I was told by Cricket that my previous phone Huawaii Pillar, was the reason why my calls kept dropping every hour. Come to find out, that wasn't true because the same thing happened with my new phone (Zte Chorus). Never dropped, brand new & my calls were STILL dropping every hour. After reporting THAT problem, my calls went from dropping every hour to every 6 hours. What I wasn't aware of, was my plan change. I was on the 45 dollar monthly plan where everything is unlimited; calls, text, picture messaging, long distance & web services, but when I had my account switched over to my new phone, one of the employees (a male) changed my plan from the $45 unlimited monthly, to the $45 Paygo which only has 1000 free minutes. I was not told this. After calling customer service about it I was told, "We can't do anything about that, we don't offer refunds". I have to wait until I get another $45 & call Cricket customer service to switch my plan BACK over to the $45 unlimited monthly. I was also told that maybe this happened because once I purchased the new phone, I reactivated it at a point where they didn't offer $45 unlimited monthly. Their excuses make no sense. It is now September 12 & after speaking to another customer service rep (Nathan) at the beginning of the month about the same rate plan change, Nathan also suggested, I buy a $45 top up card because my current funds that they credited me for on my account (only AFTER I filed a BBB online complain about them) wasn't going to carry over once they go through the process of canceling my account, so they can migrate my account & finally change my plan to what I want it to be. Well, I called Cricket customer service this morning after purchasing the top up card & was told that they cannot change my plan now. I have to have either a debit/credit card for them to change my plan from Paygo to a Wireless plan. Which doesn't make sense because I have been purchasing top up cards to put funds on my account since I first became a Cricket customer. Then I was told, if I want to use the top up card, I would have to go to a Corporate office for them to do something with the pin number on the top up card & if I wanted to change my plan over the phone, I'd have to have either a debit/credit card. Why am I being told NOW that I need a debit/credit card when the last two weeks I was told all I needed to do was purchase another top up card for my plan to be migrated & changed? If someone had informed me before now that I can't use a top up card in order to change my plan, I wouldn't have wasted my money & of course Cricket doesn't give out refunds, so it's pretty much, either you use the $45 dollars on your account right now (because we aren't changing your plan) or you go to a Corporate office about this. I am completely through with Cricket & I will be reporting them to every Consumer Complaint website I can possibly find because they're liars, the employees are liars (Nathan, Jay & whoever else I spoke to because they have the records of each time I called to complain about this since August) & they cheat people out of money.

Company: Cricket
Country: USA
State: Maryland

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