Cricket
Do not get a cell phone
- 02-04-2002
- 7
Electronics and household app.
My boyfriend gotme a cricket cell phone for x-mas. Is cost $110 which is pretty expensive because nowadays most cell phone companys offer the phones for free. I got cricket because it is $34.99 per month for unlimited service, and i fiqured imight as well cancel my home phone. First month is free and i can return the phone as long as i do not go over 150 minutes. Well this service was awful. I made about 4 calls that lasted less than 2 minutes because each time the call got dropped. Even while i was on the phone i could barley hear the other person. I set the phone aside and fiqured i would have no problem returning it seeing as i had used it for about 10 mintues total. When i went to return it they informned me i could not get a refund because i had gone over the 150 minutes. They claimed i had used the phone for over 170. No freaking way! I explained to them the reason i was returning the phone was because the service was so horrible and all 4 of my calls got dropped, etc, etc... They told me there was no way the phone would say it had 170 mintutes used on it if that was not the case. I repeated to them it was their mistake and i did not make calls. Also i though even if i had, if the service is so horrible you cant make it thru one phone call, shouldnt you be allowed to return it anyway??? Well the cricket rep didnt seem to care. I asked for a phone number to talk to someone with more authority so it ended up that the number was simply there customer service number to call if you have a question or want to change anything to the service. They ended up giving me numbers to cricket stores saying thats who i needed to speak with. When i called them i was informed that i couldnt take it to any store, it had to be the place i got it... And i was told several times that i was wrong and out of luck. No one at cricket knows what they are doing, and i think its pretty crappy to offer a service that doesnt work and then not let the consumer return it!!!
Company: Cricket
Country: USA
State: Utah
City: SLC