Blockbuster Video
Another victim of bogus "lost movie" charges, Ripoff!

I have been a customer of Blockbuster since they opened. I have rented hundreds of movies from them and always knew when I owed a late fee, and I gladly paid them since it was policy. I never had any problems with them until they recently changed to the bogus "No late fees".

I heard all the hype from the store, and even on television commercials about the new NO LATE FEE POLICY! NOT ONCE did I hear any kind of explanation about the REAL policy of charging for the movies, restocking fees, ect... I never signed anything agreeing to the policy after it came into effect at the beginning of 2005.

I rented a couple of movies in Jan. And kept them for about a week after they were due. I returned the movies in the drop box, thinking there was no problem since there were NO MORE LATE FEES. (I used to have netflix, so I assumed it worked the same way).

About a week later I got a notice from them saying I owe them $35.00. No explanation as to why. I called the store and they told me I did not return the movies. I told them I did, and after I asked them to check the shelf, they insisted that I did not return them. I wrote a complaint letter to the store, of course I didn't get a reply. Since then, I have been getting nasty letters from their collection agency.

I refuse to pay this fee on the basis that I had no idea I would be charged, I did not sign anything agreeing to this policy, and I know I returned the movies they are still collecting rental fees on, when they are trying to make me pay for them. I think that if I pay for movies, I should get the movies. I am not paying for movies I do not have.

I would be happy to participate in a class action lawsuit for deceptive practices. I think they have duped the public, and are enjoying free movies to continue to rent out, paid for by unknowing customers. They are telling customers that the movies were never turned in to justify these charges. How can it be that after renting from them for years, all of a sudden after their policy change, my movies get "lost"?

Attorneys& please, please do something about this deception. File a lawsuit now!!!

Company: Blockbuster Video
Country: USA
State: Virginia
City: Richmond
Address: Midlothian Trnpk

  <     >