Cricket Communications
Ripoff fraudulent billing rude customer service

This is in answer to the rebuttal of the ex employee. When we signed up with Cricket in July 04 we signed up with Cricket 2 and we got the MVP with it. Then we heard about Cricket unlimited where we got unlimited long distance so we changed. But when we changed we were not told that we would not be eligible for the MVP. And in you statement you even say that we would be eligible for it.

As for the paper billing issue. I told them when we signed up I did not want a paper bill and also on the web site I marked the button "NO PAPER BILL". But still every few months I would recieve a paper bill. After calling them repeatedly telling them I did not ask for a paper bill they would finally stop but only for a month or two and I was back to square one with customer service!

As for Automatic Bill Pay this is another one of those "few months on and a few months off things". And also when we switched to Cricket Unlimited the customer service said that the bill would only be $5.00 more a month than what we were paying before.in order to get unlimited long distance in stead of a certain amount of minutes each month it was worth it. So they never said we were not going to be ineligible for the other "extras" we got before.

The text message problem as customer service puts it is "my problem". The purpose of text messaging is to get it to the person right away not 36 to 48 hours later!
As for the phone freezing I do have a Kyocera Phantom. Why when I got the phone did they not tell me about the problem. It was under a $100.00 and if I was the sales person who most likey works on commission who have told the customer "That phone has problems with freezing I think it would be better if you bought this one even thought it may cost you more but you will not have that problem".

But nothing was said at all. And when I have called customer service and also gone into a store they have both told me the same thing, "You don't have insurance so you are not covered." Or my favorite "We can only help you with the problem if you bring it in when it happens". So if I am on the phone at 11pm and the phone freezes or has any other problem I should run to a store to let someone see it. Oh wait the stores are closed at that time!!!

As for the dropped calls if I should avoid the places that make the calls drop then I should just move out of Salt Lake City.

There as been 2 different times where my payment was made at a authorized dealer at 6:55 pm and have that time stamped on the receipt of 6:55 pm but the phone still gets shut off.

On my next paycheck I am going with a different wireless company who is more reliable and I have hear nothing but good things about.

Company: Cricket Communications
Country: USA
State: Utah
City: Salt Lake City
Site: www.cricketcommunications.com

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