Cricket Wireless
Charged After Cancelling Account and Returning Wireless Device

We cancelled our account and returned our wireless device to a Cricket store because we had no coverage and the internet connection was terrible. We had signed up for auto bill pay. The very next month they charged our credit card anyway. My husband spent 90 minutes on the phone with them getting bounced from department to department and no one would help us. Finally talked with a rep at the Cricket store and they said we had to bring in a copy of our bill and fill out a refund request. The store is an hour away from us. This is exactly the kind of sucky customer service they have. Their own billing department can't correct their mistake? We switched to Verizon and when we had a hiccup with our first bill, they were on top of it. Verizon so far blows Cricket out of the water. Do not use Cricket no matter how cheap their plans are. They will rip you off.

Company: Cricket Wireless
Country: USA

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