Cellularone
Bad Customer Service Scamming Ripoff!

Was not informed or aware of all the facts to the new digital phones when I purchased my new phones for my 2 boys. I did not buy phones with internet access to it, so I thought! I get a bill for $156.05 for internet charges! The phones have a removable chip in them and can be installed in another internet accessable phone. This was just the beginning!

I tried to talk to them about the charges and got nowhere! So I sent them a 30 day written notice and told them that I felt like they had somewhat scammed me by not having told me that you could even do this yourself and not have to go to the store and have the access hooked up. Bottom line was to bad. They kept billing me, calling me at home and at work. I kept telling them to send me an itemized final bill and end my contract. They said I would have to pay $20.00 a month for both phones for the remainder of the contract.

I said fine, send me a final bill! By this time it is already almost 3 months later and when they would call I would not answer it because all they wanted was my credit card and I kept sending copies of the 30 day notice back in their bills. So I finally decided to answer the phone again and their Financial Services Rep. Said if I put the now $389.37 bill on my credit card that day that would be all that I owed. I asked him about the $20.00 a month per phone contract (about 3 times and with my husband on the phone to hear) and he said $389.37 was all I owed! I requested it in writing and got his first name and his I.D. Number. I did get a letter that read:

" Thank you for your payment of $389.37 today. As we discussed earlier, that will leave a $0.00 balance on both of your accounts. I have also taken steps to prevent additional calls regarding the balance on these accounts. I apologize for any inconvenience, and hope we can earn your business again sometime in the future. Xxx, Financial Services.

All over right?!!

15 days later I get a bill for $742.10. I called to speak to the
Rep. That sent me the letter. Was not available! Not a surprise!

I read the letter to yet to another Rep. And stressed $0.00 BALANCE ON BOTH ACCOUNTS and the HOPE WE CAN EARN YOUR BUSINESS AGAIN SOMETIME IN THE FUTURE!

So bottom line is he is also sorry for the misunderstanding and the Reps. Mistake, but I still have to pay another $742.10 or it will go to collections and it will all start all over again (phone calls every other day and at work)!!

This is not even all the text messaging, roaming and other B.S. They have, it is just like they can do whatever they please and just be sorry!

Not as sorry as i am for having done "business" with them!!!

This kind of "BUSINESS" needs to be stopped!

Company: Cellularone
Country: USA
State: Nationwide
Address: PO BOX 13310

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