Wal-Mart
Online Camera Order Lost, Then Replacement Email After Refund

This is my first and probably last time shopping online at Walmart. I ordered a DSLR camera on Christmas day and got a confirmation letter after 2 days that it was being shipped, but the ETA would be delayed for an unknown reason from Jan 4 to 8. That was fine with me, but as the days went by I tried to track it via USPS and it never updated. Then January 8 came and there was no item, but they sent an email about rating the product. The following day we contacted USPS, and they said they never received it and that we needed to contact Walmart. So we contacted Walmart and they said it got lost (which I don't believe). They said if we liked they could replace or refund. Because they had already gotten on my nerves, I said I'd rather have a refund than deal with them again, and I thought that was settled. And guess what? They sent me an email for a replacement. I felt harassed by this experience!

Company: Wal-Mart
Country: USA

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