Toys R Us
Order Problems

I placed an order for Christmas toys on Wednesday, Dec. 4th on Toys R Us 's website. I did this to take advantage of the double rewards available on Wednesday. Also, I signed up for their store credit card for the extra 15% off they offered. When I attempted to enter the promo code for the 15% off, it was said to be invalid. After calling customer service, I was assured that I would be refunded the 15% after the purchase was complete. I'm still waiting for that to happen. Also, I did not receive double rewards for ordering on Wednesday. When I called about this, I was told someone would call me back in 3-5 days, but it's been over a week, and no one has returned my call. All in all, I called Toys R Us 5 or 6 times regarding issues with this order, and each time I thought that something had been done to fix the problem, only to discover that nothing had been fixed. I've never been this frustrated with a customer service line before. I already received my completed order, but the problems still remain.

Company: Toys R Us
Country: USA

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