T-Mobile
Free Nights and Weekends Missing From New Plan, $1,300 Bill

I just couldn't seem to get the right service plan for my cell phone service from T-Mobile. No matter what I did the bill was always $100 or more dollars over the stated plan cost. In late summer of I saw an ad for a plan that offered more minutes than I currently had and was cheaper.

I called T-Mobile, asked about the plan, and after hearing the description changed to that plan. I spent the rest of that month traveling over seas. When I returned, I had a $1300 T-Mobile bill. My son (he was on the plan, too) had used the phone nights and weekends. The new plan didn't provide nights and weekends.

I called T-Mobile. At this point I was willing to pay part of the charges. I told them the man that described the plan to me didn't tell me it didn't have free nights and weekends. They gave me a $300 credit, leaving me with a $1,000 bill. We communicated two or three times over the next few days. There were some bad words with some representatives because I didn't have $1,000 right then, but others tried to help me. I promised to go online and make a payment.

I had T-Mobile wireless internet services. When I tried to go online, the connector to the phone they had sold me wouldn't work. I couldn't get online. I tried two or three times over the next 24-hours and then called them.

While I was on the phone with them, trying to explain that I couldn't access the internet, they shut off my services. I tried to work it out with them, but hit a brick wall. Pay now or else!

I told them I had changed my mind. If they were going to be impossible to deal with, I wouldn't pay for any of the nights and weekend charges, but I would pay for any over-minutes fees.

Recently, I got a notice from a collector. They want $1900. When this happened, I was less than thirty days from the end of my contract. They shut me off just in time to charge me two (2) contract violation fees.

Company: T-Mobile
Country: USA
State: New Mexico
City: Albuquerque
Site: t-mobile.com

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