Bank Of America
Lousy srvice for a good customer who is never late paying Phoenix, Arizona

Have a Bank Of America Visa that is 2 cards combined each having a $1250 limit for a total of $2500 the bank says now I only have $1250 limit and am over my limit by about $1200 and want a $1200 miniumn payment do and are charging me $35.00 a month over limit fee until the account gets down to $1250.

I have called 7 times trying to resoulve this matter and when I think i have it taken car of i get a new bill with that $35.00 over limit fee stairing me in the face and that $1800 miniumn payment do.

Some of the customer service people take my side others dont. The last time that I called a lady said it was all taken care of then i got my new bill.

That is is not how you treat a good customer. I got so mad I closed the accounts and now have no Bank Of America Visa to use. If I could find the name and date
of the customer service person that I talked with that sdaid the matter was resolved we had a verbal aggrement that it was resolved and now they are going back on there word!

Company: Bank Of America
Country: USA
State: Nationwide
Site: www.bankofamerica.com

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