Bank Of America, NA
Bill Pay late fee and false credit reporting of limit exceeded

Bank of America "Bill Pay" service promises "Same-day Delivery" of payments to a Bank of America Visa, then rips the customer off. First, they add a "late fee" because they didn't process the payment, then promise to remove it. In the meantime, they report to the entire world via your credit report your "High Limit" as your balance with the false fee added before they remove it. Because of their actions, they have falsely informed the Credit Bureaus that I exceeded my credit limit and they refuse to do anything about it.

Their online mail system suggested that I "telephone them to talk about it". Yeah, right! Call them so I don't have their answer in writing? I'm sure that's what they want.

Never telephone with a credit issue, always get it in writing.

I've also had many problems with their "Bill Pay" service not sending payments on time. BOA suggests that I send my payment sooner so that they receive it on time. Say WHAT??? I can't decide when the payment is sent because Bank of America only gives me the option of when I want the payment to be received by the person. I pick a date before the bill is due and have to trust Bank of America to deliver it on time. It seems, they can't get that right either, but blame me for not sending it sooner? What??? How is that my fault?

I would like to see how many others feel that BOA and its bill pay both severely suck!

Company: Bank Of America, NA
Country: USA

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