Mercantila.com
Sold me an item not available, despite my frequent communication - do not do business! - Patio dining set

Elow is my final email to them... Sums it up:
I have to say, I am incredibly disappointed. I have called you about 5 times on this late order, each time explaining that I am moving internationally and needed the item by the end of this week. I was told not to worry, that it was to have been shipped by January 31. To find out now after all of that communication is very frustrating as your customer.

As I am now reading the reviews for your store online, it is apparent I am not the only person that this has happened to. If I could trust that you could send it to me in the next week, I would have been happy to order a different set. But as you have proven to be unreliable, I will not spend my money with your organization. A 10% refund is simply not adequate now that I have to find another patio set in a week.

On another note, the item you proposed can%u2019t even ship out for 6-8 days, while you have other, less expensive options that could ship out earlier. I know you probably have a few disappointed customers that you must deal with, however you clearly proposed something to me that can%u2019t even meet my requirements %u2013 which was to arrive prior to my international move date. Clearly, whoever responded to me below didn%u2019t read the notes from my prior conversations.
I have asked for a refund, and will be posting the note above online so others can learn from my mistake. The customer service agent I am speaking with me has only offered a simple apology and is blaming the manufacturer of the patio set rather than taking accountability - Blaming the manufacturer is, very simply, not taking ownership over your broken process.

Company: Mercantila.com
Country: USA

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