Sears
Clearance patio set order canceled a week after acceptance

We ordered a clearance patio furniture set on sears.com. They accepted our order and said it would ship within 5 business days. They even sent a follow up note to say it was getting ready to ship. After it had not arrived a week later, I called Sears and they said that they had canceled the order and that I should have gotten an email that day. I never received the email, not that it would have done me much good a week later. We were searching for end of season bargains for our new patio and had quit looking after they accepted our order. We had passed up several items in stores that are now sold out. The person I spoke to online was very snippy and said that they retain the right to cancel any order at any time and that it was just too bad if I didn't like the way they handled things. I had refrained from buying from Sears for a very long time because of how they treated me 20 years ago. Guess I'll be crossing them back off my list. I spoke to someone in their store and she said she'd heard they were doing this to a lot of online consumers.

Company: Sears
Country: USA
Site: sears.com

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