Hollywood Video / Game Crazy
Employees/ex-employees get screwed the worst

I bought a used wii from game crazy with the idea that I could get a longer warranty out of the purchase and I could just go to work and fix anything should anything go wrong. All used products are subject to a 90-day defective period before the $30 service contract actually kicks in. Before that 90 day period was over, my store announced it was closing and laid me off (within three days of hearing about the store closure, with no notice since the store was liquidating for a month after the date of my termination, and I stupidly assumed I would have a few weeks to try and find another job) (also, despite us having turned a solid profit in the past year). I tried to get my ex boss, or even the manager at hollywood to ask the DMs for a refund on my service contract. All basically threw up their hands, gave me a complaint hotline and said that there was nothing they could do, and that the service contract could still be used at another location (the nearest game crazy being at least 100 miles away). This is the worst part: I called the complaint line very soon after all this, and the agent *told me explicitly* that yeah, that's no problem, I gave her my bank info and she said the money would be in my account in about a month.
Then you know what? A month later I get a call at 7 am on a saturday from another agent, who calmly said that I could still use the service contract at another game crazy location, but that they could not issue refunds for service contracts! I chewed her out, tried to bargain for some compensation, like a new wii that would have a warranty through a stable company like Nintendo, but she essentially kept repeating the same customer-placation BS. I had no choice but to suck it up and hope I'm heading to Sac when my wii breaks (if by that time they have any stores left at all).

Company: Hollywood Video / Game Crazy
Country: USA
Site: gamecrazy.com

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