Red Box
Charged me for a movie I had returned and accredited the charge to "computer problems"

I rented and returned Bride Wars from a Red Box on the way to a friends house. I watched it and then returned it to that same Red Box on the way home.

Twenty-six days later...

I realize I've been charged $25 for not returning the DVD. I called in and the woman put me on hold for about ten minutes when I told her my story. After coming back on the phone, she let me know that since I hadn't had any history of such activity, she'd "courtesy refund" my account. She also told me it was most likely a computer error.

A computer error that causes you to charge my account $25?

Also... She didn't refund me because I had returned the film, she "COURTESY refund"-ed me, as if it were a favor. The money won't be back in my account for 3-5 business days.

Please, please watch your bank accounts when you take out Red Box movies. I can imagine this has happened to others and they are still unaware of it.

Company: Red Box
Country: USA
State: Illinois
City: Oakbrook Terrace
Phone: 8667332693

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