The Home Depot
Garden Department help from James Marshall in Chula Vista

While shopping at The Home Depot at 725 Plaza Court in Chula Vista, California, I happened upon an employee who works in the Garden Department, and his name is James Marshall. I had been to nurseries and other stores but could never get a straight answer to my plant problems. As I perused the pesticide aisle, James asked me if he could help me. I explained the problem of curled leaves and yellowing plants. He then gave me a diagnosis.

He took me to the front of the store, where he got on the computer and looked up what I had told him. Exactly what he had just told me was right there in black and white. He printed out this information, walked me over to what I needed to buy, gave me his business card and said to call or come in and let him know how things went. In all of my retail years of shopping I have never encountered this kind of service. It was more than the right answers; it was the personal service he gave me. Not rushing to get away, but trying to help as much as he could.

What he told me is probably why I am writing this comment and will shop there again. He said, "You work hard for your money and I want to make sure you get the right answers and buy the right product!" He has my vote for employee of the year and I have since told my friends where to shop for answers and great customer service.

Company: The Home Depot
Country: USA

  <     >