Trane Air Conditioning
TRANE AC: poor quality. DIRECT ENERGY service and installation: less than honest

Upon strong recommendation by Direct Energy in Canada, I had a new Trane XR11 central air conditioner and gas furnace installed by them in 2005.

The Trane system broke down repeatedly, requiring substantial repairs 5 times in 7 years. To add insult to injury, it turned out that Direct Energy had grossly misrepresented (in writing!) the warranty period, and I had to threaten legal action before they agreed to honour the agreed-upon warranty.

It's now the AC is acting up yet again, and Direct Energy doesn't wish to fix the problem. They're aggressively trying to sell me a new AC unit and interior coil, along with an overpriced cooling protection plan that has more exclusions than items covered, AND their repair guy admitted to me that what they sold me in 2005 was a piece of crap.

I will never be a willing customer of Direct Energy again, and I'm not likely to ever buy a Trane HVAC product ever again. I'm in the building and development industry, and have been sure to let many of my colleagues know about Direct Energy's terrible customer service and Trane's lack of quality.

Company: Trane Air Conditioning
Country: USA

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