National floors direct
Awful customer service

I want to preface the fact that I have had another experience that was great, however this time not so much. We decided to wait after paying in full for a carpet installation. Since we cancelled one day later we have been waiting over 7 weeks for our refund. Excuses have been. Accounting is behind, they are on lunch at 330 eastern time then leave office at 4, and my favorite it was mailed on the 15th with a made up date by customer service rep Carl. They are unprofessional even stating that I have been calling too much and that I must have nothing better to do. Once I informed Carl i was going to record our conversation he became more belligerent on the phone. Even stating I Am the last person you are going to be speaking to. He was rude to my wife stating that it was the postal service that lost the refund. This is the worst customer service I have ever dealt with and would not recommend that anyone deal with this company.

Company: National floors direct
Country: USA

  <     >