ViveDecor.com
Vivedecor.com lying about shipping dates

Horrible experience and like others said before me, probably the 5
star reviews are written by the company owner himself or his
webmaster. Ordered a fireplace on 03/23 and the order was just
sitting in their system with 'to be shipped'. When I called several
times and sent emails I finally received a message from a girl named
Mary in which she confirmed that it shipped Tuesday (04/03) and
I should receive tracking on Wednesday morning. It took again
several calls and emails and even a message on their Facebook page, to
get an update on Thursday 04/05 that it will not ship before
Friday 04/06 and I should receive tracking on Monday
04/09. At this point we decided to cancel this order and get
the fireplace from a more reliable source (Amazon), since we rented
equipment for the install and had contractors waiting for almost 2
weeks now.

Obviously the cancellation was ignored and all of the sudden now
they claimed that this fireplace had already been shipped on Thursday
and one person even said Wednesday. I was lied to in order to keep
my money or collect horrendous restocking fees (25%)
.. If they ever decide to ship it.

Asking for a tracking# to confirm that it was in fact shipped before my
cancellation on Thursday, ended in another dead end. So did at least
5 messages leting them know that with 'cancel my order' I really meant
'cancel my order'

It is now Friday evening 04/06 and I just cancelled my credit
card and requested a chargeback from my bank.

What a waste of time and I can only recommend to stay as far away from
Vive Decor as possible if you try to get a project done.

Company: ViveDecor.com
Country: USA

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