Sears home services
Samsung TV Screen Replaced Twice and Still Not Fixed Despite Service Agreement

I called in a repair for our 46" Samsung TV on Feb 15th, 3 trips to our home by the same service tech who only works Mon and Thurs. We had a bad flat panel screen which was ordered and installed Mar 3. The replacement screen was bad and a second screen was put on order. Sat in store for a week until I called about it. The second panel was installed on Mar 24. Picture intermittently goes black with sound still working. Home services wants to schedule a third repair and doesn't have a record of the first repair. I've had enough. Three appointments of waiting around for them and 24 hours of lost wages. In the end my TV still isn't fixed. I asked for a replacement and got excuses from a moron in customer services quoting the warranty rules to me. I paid $469.99 for the service agreement and received nothing. Thanks for nothing Sears.

Company: Sears home services
Country: USA

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