ADT Security Services
Is customer safety really first with Tyco ADT - Monitoring

After calling Tyco International's ADT customer service on Saturday morning to report a smoke/fire alarm with rogue screeching, the problem could not be identified and cannot be resolved without a service call.

Because I was unwilling to listen to high pitched beeping every 5 - 6 minutes around the clock until the first available service call (Tuesday), I was walked through the procedure to cut power from my entire system.

We have a service contract but, weekends are overtime and the best technicians don’t usually work weekends. The first available “regular” service call is Tuesday morning.

I posed two questions to customer service: “If I don’t power the system down, will Tyco/ADT cover the cost of a hotel so I can sleep through the night until the alarm is fixed? ” and “If I do power down the system and the house catches fire or is broken into, can I go to Tyco/ADT for recovery? ” Needless to say, the answer to each was NO.
So, now I am paying for security and fire protection and receiving neither.

Company: ADT Security Services
Country: USA

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