ADT Security Services
Customer Service 101 review - install!

We recently found out that our in-home security system monitoring services had been purchased by ADT Security. We contacted ADT to purchase a system upgrade, and upon receiving a quote set up an installation appointment. No one showed up to our first appointment, so we rescheduled. The person who showed up to our second appointment was unfamiliar with our system's main panel and therefore our appointment was again rescheduled... Remember there is a 5-hour response window for each service call, time that we must remain home and available. Our third service appointment was also missed due to an office error and now we are at our wit's end. We have left messages for several local service managers with little to no response and now longer have any faith in this company's ability to service our account.

We understand that ADT and been spending the last several years buying up competitors large and small, but to what end? Where is their sense of urgency, aren't they a company that trades on public trust?

Unbelievably bad service!!

Company: ADT Security Services
Country: USA

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