ADT Security Services
Bad customer service - ADT SECURITY HOME SYSTEMS

After one year of trying to upgrade to the pulse system without any call backs from a rep, I finally was able to get an appointment date. On 11/18 I took a day off from work to get my system upgraded, however that did not happen.instead I was contacted via phone by a sales rep trying to sell me what I already wanted (The Pulse System.) After he apologies for the miss under standing I'm a rescheduled for install on 11/29 between 8am-12 noon. On 11/29 i now for a second time time took another 8 hours of vacation from work. After 12 came a went, I called the sales rep to ask what happened. He acted shocked and said he would look into it. He would later call and offer me 2 months free service and promised an install the following day 11/30. Later tonight he called and said he was again sorry, but he would not be able to get anyone to my home until 12/03. I told him due to the two prior no shows that cost me a total of 16 hours of vacation, I was not willing to take another day off so his tech could fail to show up again. The rep then apologized not sounding too concerned and got off the phone. Has ADT gotten so big that they no longer care about their small contracts (homeowners?) Why has it taken over a year to get someone to my home to simply upgrade my system.

Company: ADT Security Services
Country: USA

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