National floors direct
Why all the complaints? - carpet installation

My wife and I wanted to replace the old carpet in our basement so she had me call NFD. The guy came out the next morning and showed us a bunch of samples. We immediately spotted the carpet and color we wanted. It was a middle-of-the-road carpet and the salesman did not try to sell us anything more expensive. He just proceeded to tell us that they would remove and dispose of the existing carpet and how the new carpet would go down. We gave him a 10% deposit (which is reasonable) and set the time for the installation. The install was set for 10 A.M. Or so and when no one showed by noon I was getting nervous.By 2 P.M. I started calling and was told that the carpet was being delivered from the MA. Warehouse.By 3, a manager called to tell me the crew was on their way. They arrived at 4 P.M. (better late than never) and were done by about 8:30. They did a great job. I asked the head installer what time he had started work that day and he said 7 A.M.in my eyes, they did what they needed to do to get the job done. If I have any complaint, it's that they left a few pieces of old tack strip and underlayment on the floor. That's it. I would recommend them to a friend.

Company: National floors direct
Country: USA

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