Chase Home mortgage
Chase is a nightmare to work with - Home modification from Chase

I have been trying to get a home modification with Chase home finance who hold my mortgage. The first time I started with the paper work, I mailed it in certify and did receive a returned notice stating that it was received. Three months and tons of phone calls later, I found out that my modification paper was just discarded in a pile of paper they call it " the miscellaneous pile". So I demanded to talk to a supervisor, after 45minutes of waiting, the supervisor finally came and told me that I have missing pages from the original application. I know this to be a bunch of crab... Because when I started the application I printed from their own website and it has a checklist, which I checked it and make sure I have all the pages before I sent it off to them. So I did faxed in the missing pages as requested by the supervisor. Two months went by with nothing from Chase, I called in again and found out that I also have some missing paper, this time it was 3 difference other missing pages that they didn't mention 2 months ago. To make the story short... They are not interested in working with anyone, not even someone who has never had a late or miss payment in the past and still haven't been late yet. I have used all of my savings to make the payment after I lost my job. Now with only one income I am no more saving. I am unable to make the payment anymore if they didn't give me any kind of modification, I fear that I might have to give them the house and move on. Where is O'bama and his so call "help for home owners"? Maybe instead of giving our money to the bank, they should give us the money.

Company: Chase Home mortgage
Country: USA

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