CitiMortgage
Excessive flood insurance and poor customer service

Citimortgage is needing me to transport flood insurance 4xis the quantity of the rest of the balance of the mortgage, that will be 4xis around what's needed by national regulation. The mortgage doc generically claims they might require flood insurance, but does not say the total amount - therefore there is no method to realize that they'd need significantly more than what national legislation demands. The extra insurance will definitely cost me over $1k/yr, which amounts to $28k within the outstanding existence of the mortgage. The Citimortgage mortgage is just $50k and also the home alone without any home may be worth significantly more than that, therefore there is no danger for their expense. I have got 5xis what Citimortgage has committed to this home, so I've a clear curiosity about ensuring I bring sufficient flood insurance (there's small danger for flooding damage and, if it will occur, the harm could be k max).

I've gotten nowhere using the insurance department - I - can just get ahold of container pieces that state "this is actually the quantity we need". After I try different sections they simply move me back again to insurance. The boss (Constance) who had been designed to contact back in five minutes never called me back. 24 hours later I eventually got ahold of her so that as I had been detailing the problem she hung-up on me. She'd my telephone number, therefore if it had been unintended, I suppose she'd have named me back - she did not call-back. Good customer support! Are they definitely attempting to make me dislike them more?

Iam considering refinancing to a different organization, but Citimortgage could possibly simply purchase it back and I'd have lost the refi costs.

Company: CitiMortgage
Country: USA
State: California

  <     >