Alliance Home Warranty
Refusal to pay claim

I've had this type of horrible moment looking to get anybody at Coalition Home Guarantee to contact me back again to negotiate a state/challenge. I've a rental home so when the heater broke down my home management organization named Coalition to scheudle anyone to emerge and repair it, after trying 5 calls over a-2 time interval for their support quantity it constantly called active. They ultimately simply named an area technician to repair the issue and also the statement arrived to nearly $400.00. I myself tried calling the support quantity 24 hours later also it nevertheless constantly called active. I ultimately could cope with towards the "agreements" telephone number. After I eventually got your hands on anyone to let them know I couldnt cope with to thier support quantity they explained they have been having difficulty with thier telephones the final day or two. After 45 units on-hold I had been ultimately used in a claims quality department. After informing them my tale and seeking they pay me for that $400 bill they believed to send a duplicate of the bill of the fix plus they might "appear" involved with it. Per week moves without any follow-up whatsoever, I named over and over and lastly got a live person about the telephone, she stated she'd consider my challenge and guaranteed to call me 3 nights later, nicely that arrived and went and that I have named and remaining communications on her each day going back week WITHOUT ANY return phone call. I've tried detailing again and again that it had been just becauer THIER phone-lines were down that people might needed to contact our very own technician in. They obviously refuse thier telephones were along and WOn't purchase the state. I'm beyone infuriated with thier customer support. I was guaranteed today that the boss might contact me back nowadays but which was 4 hours before, I am not likely to maintain my breathing. All I request is the fact that they handle the state with regard, follow-up like they stated they'd and really spend the state because they must. I'll not be reviving my plan together until thier customer support group abruptly does a 360 and functions just like a liable household warranty organization. That is simply ridicules.

Company: Alliance Home Warranty
Country: USA
State: California
City: Van Nuys

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