Homestreet Bank
Home Loan Customer Service

Really disappointed with my homeloan providers at Homestreet Bank. I've had 4 mortgage loans through Homestreet previously 7 years. The neighborhood stage is very good, its the organization department that's difficult. I'd created a cost on my house loan within the telephone plus they didn't utilize it to my mortgage. I named and offered them the verification quantity plus they discovered it. They claimed they'd repair it. Per week later I acquired a notice that my mortgage was in standard. I named very first thing Wednesday morning because they don't have live customer support aside from 8-5 Mon-Friday. The mortgage individual explained to overlook the notice. I had been concerned about doing that. I tested my credit history immediately next also it was damaging reporting by Homestreet Bank on that cost they misapplied. We subsequently named Homestreet again plus they stated we'd need to challenge the damaging statement plus they might repair it 24 hours later. 5 days later it's nevertheless not mounted plus they are eliminated for that weekend. I'm really disappointed using the support. Not once have they actually actually apologized for thier mix up. Horrible customer support. The final moment I named Malcolm said he couldnt consider the credit history however as he was focusing on another thing first... Horrible...

Company: Homestreet Bank
Country: USA
State: Washington
City: Seattle

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