Vanderbilt Mortgage
Refused phone payments, home repairs tied to auto-draft, rude calls

I am constantly harassed by this company. The home I bought was from Freedom Homes in Glasgow, KY. They have yet to fix everything that has been wrong with my home. The mortgage company says that nothing will get fixed until I give them my checking account number for automatic drafts. I did not want to make 2-3 payments a month with them. Now they are refusing to take my payment over the phone. I am on disability and unable to drive at the moment. They call several times a day and are very rude. I have the money to pay them, but they said I had to go to Walmart and pay an extra 20 dollars to send it by MoneyGram. This company is pathetic. Customer service has made my place of purchase not fix everything wrong with my home since I bought it. This is a rip-off!

They also were supposed to leave the axles that the home came on, but they took them. My doors are not setting right. I can't even lock my sliding door, my screen does not fit, and my carpet is coming up, and that has yet to be fixed.

Company: Vanderbilt Mortgage
Country: USA
State: Tennessee
City: Maryville
Site: vmf.com

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