CitiMortgage
Short Sale Ignored and Home Foreclosed in August Despite Buyer

I am also extremely upset with CitiMortgage and would like a class action suit filed. I had the workable solution paperwork filled out for help on a short sale for my home. I had a buyer since April. They would never return phone calls from my lawyer. My lawyer contacted their lawyer, and their lawyers couldn't even get a response back from them. My loan was in the HUD department. I could only get to someone in regular loans. I kept getting the run around and different phone numbers to call.

My house ended up foreclosing in August. I found this out when I called the mortgage company trying to get to the correct department for a request on an answer to our short sale offer (I didn't believe my lawyer when he said that he couldn't get through to them, so I started calling myself). I was then told that my file didn't exist and that it looked like it had been foreclosed on. They couldn't give me any more info because that department didn't handle HUD loans.

Their lawyers attempted to contact them via email and by phone several times. They wouldn't even respond to their own lawyers, who were encouraging them to accept the short sale offer. They wouldn't give them power of attorney to accept any offers either. I don't understand how they can get away with all of this. I thought I was doing the right thing by trying to sell my home. Our buyers even had more than half in cash. It just doesn't make sense.

Company: CitiMortgage
Country: USA
Site: citimortgage.com

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