Home Depot
Two Kitchen Cabinet Doors Lost and Never Replaced for Years

My husband and I purchased cabinets from Home Depot in Sudbury. We also did major bathroom renovations as well. When the cabinets were being installed, I noticed that the design / door style was wrong on the drawers and it looked funny. They ordered the correct doors, and the color was off slightly. I was young and said it would be fine. Later the stain on the cabinets started fading in areas, and we called them back to look.

Understand that I was already dealing with doors that did not match perfectly, and now they wanted to send other cabinets to correct the issue. I was not okay with this. I did not want three-tone cabinets, and they ended up removing a cabinet door to match the color anyway. Home Depot lost my cabinet door... Now they have to replace that door, which contractors were saying will not match up because the door would now need to be handmade, because the company is no longer building those cabinets. So they took another door off my cabinets and lost that door!

Now I have cabinets with two missing doors. They have done nothing about replacing or fixing this problem.

After calling and calling and getting nowhere, I had to finally give up after my husband was diagnosed as dying and needed an organ transplant. I called Home Depot one last time, in tears, letting them know that I could no longer keep pursuing my cabinet issue with them because my husband was very sick and we had 3 small children, 2, 4, and 5 years old, and I just did not have the energy to deal with them anymore. I told them my husband was very sick and I could not keep calling, but that it did not mean I was okay... It just meant that I did not have anything left inside of me to keep up this fight.

My husband's life was saved when he received a transplant with only weeks, the doctors said, to live. This experience with Home Depot has been one of the worst experiences in my life as far as customer satisfaction goes. I am still missing two cabinet doors in my kitchen, and every day I look at this large hole in my cabinets and remember how terrible we were treated and how much we went through because of Home Depot giving us the run around for years, only to lie and manipulate us. :(

Company: Home Depot
Country: USA

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