Home Depot
Bathroom Vanity Delays and Defective Refrigerator During Remodel

We were selling a home and used Home Depot to remodel prior to putting it on the market. I ordered a bathroom vanity... It took forever to get, and then they sent only the top, not the bottom part. I had to reorder and waited weeks, and then the WRONG one came in!!! We just made it work since time was running out.

We bought new kitchen cabinets, and some pieces of coving were broken. We had to wait several weeks for those.

I ordered a refrigerator to be delivered AND installed. They did not take off the plastic wrap (we had to, and we had to remove the handles to get it all off and then replace them). The delivery people did not check to see if the in-door functions worked properly. The next day when we came to check it, the water function did not work.

I called Home Depot, got a recording, and left a message, with no response. I kept trying to get somewhere on their maze of a phone system. Finally I got them to send out installers again, and they said it was a defective refrigerator. When we called Home Depot, we were told we had to call the manufacturer... It did not matter that it was in a vacant house and had not been used... because they had to have been notified within 48 hours.

We now had to deal with the manufacturer. We told them they had been notified within 24 hours, but they said they had no record of it, and they gave us the names of 2 authorized repairmen in our area. A repairman came out and said it was installed improperly, that they had pinched the water line, and he had to order a new one. The repairman came last week (3 weeks after the 1st visit), and it was the wrong hose!!! Now we are waiting again... 2 months after delivery!!!

We are going to remodel the home we currently live in (new doors, appliances, kitchen cabinets, windows, floors, etc.) and had been planning on using Home Depot... Hah!!! Not on your life!!!

Company: Home Depot
Country: USA

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