Adt
Billing - service contract

I was customer of Pinnacle Security Systems until ADT bought Pinnacle. I don't when they purchase was done or completed. I am on a quarterly billing cycle with Pinnacle and received an invoice for payment. I sent the payment in on 06/18 and I have the cancelled check on my on 06/24. On 07/05 I received an invoice from ADT. I called ADT since I was not a customer of theirs and inquired why was I getting a bill. I was then informed that ADT bought Pinnacle Security and I was not their and they assured me nothing would change regarding my account and it would be billed on a quarterly basis and that I could fax over the cancelled check to show payment sent to Pinnacle. I faxed over the cancelled check and the invoice along with a cover letter to ADT on Monday 07/08. I called immediately after to see if the fax was received and I was told by customer service rep, (i didn't remember her name) that the faxes are sent to various locations but it should be noted on my account and she would call me back on Thursday 07/11 and let me know if the was received or not. Since I did not hear from ADT, I assumed it was received. Yesterday, a message was left from me to call ADT. I called this morning and was informed by Julia in the billing department that my bill was in collections. I was mad and I raised my voice and relayed the above information to her. She was not helpful. I asked to speak to manager. I was put on hold for over 10 minutes and was told a manager person will call me back in 24 to 48 hours. I told her I wanted to refax the invoice and my cancelled check and have the accounted credited, she told me that was not going to happen.

Company: Adt
Country: USA

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