Toys R Us
Returns

I made a purchase at Toys R Us and paid part by credit card and part by gift card. I ended up wanting to return two of the items I purchased. The first store I went to said it could only return one of the items, and it sent me to a second store to make the return. The second store said that because I had paid part b gift card, I could only get back store credit. The store refused to return any of my money back onto my credit card.

Get this: Their reasoning was that when I had made the original purchase, I paid first by gift card. Therefore, whichever method I paid first would be the method of the return.

Why would I ever pay credit card first when I am paying part by gift card? How would I know how much to put on the credit card? I didn't realize it was my responsibility to bring a calculator to figure this out when shopping from Toys R Us.

Company: Toys R Us
Country: USA
State: Virginia
City: Richmond
Site: toysrus.com

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