Guess
Refusal to return/exchange

I purchased a dress and jeans at the local Guess store. I decided to return the jeans however the employees were oblivious on how to do a return. They just kept saying we don't do returns. Finally I spoke to a manager who told me we don't give money back. I did not want money back, I just wanted credit back on my credit card. The manager agreed to make a return but was having a lot of trouble giving me credit back on my credit card and kept insisting on giving me a gift card. After approximately one hour they were able to give me credit. The store kept the original receipt and gave me a return receipt. The dress I purchased on the same receipt was a gift however I purchased the wrong size. When she tried to exchange the dress they refused because she did not have the original receipt. She explained that they kept it and they said that they could not return or exchange the dress. The dress had all original tags and although the employees kept the receipt they refused an exchange or return.

It is obvious that the employees need training on returns and customer service. For myself, I refuse to purchase at this store again.

Company: Guess
Country: USA

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