Metro pcs
No incoming calls

I recently bought 2 smart phones (optimus and ascend). After a few days people starting telling me that whenever they tried to call either phone... It would redirect them straight to voice mail. After testing the issue myself, it seems that whenever the phones and/or applications are utilizing any data, calls get automatically redirected to voice mail. When I took it to a technician at the corporate store, he tested the phones and got the same results. He said that he believes it is because metropcs uses the same wave for data and phone calls unlike some other carriers so when I'm browsing the web... I will not get phone calls nor any notifications of missed calls. Again... This is on both brand new phones so its not a phone issue and the store tech verified the problem. I had a ticket with technical support and they were unable to find the issue. I don't think a company should sell smart phones if your not actually able to provide the service for them. The customer service/technical staff was friendly but apparently are unable to help. Its pointless to have a smart phone if I cant use data without worrying that my calls won't come in.

Company: Metro pcs
Country: USA

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