T-Mobile USA
Unfair Exchange Practice - Sidekick 2008

I recently bought a Sidekick 2008 and have had problems with the item since 2 days after I bought it. I brought the item back to the store, where a salesman did a hard resent and said that the item worked fine. When the continued to have the same problems as before, I called Customer Service, where I was led to do another hard reset and told to call back if I continued to have the same problem. I did, but when I called back I was told that Buyer's Remorse had expired and could only exchange, but I WAS CHARGED $10 SHIPPING FOR THE THE EXCHANGE OF A PRODUCT THAT WAS DEFECTIVE. I was given NO option of exchanging the item at the store and avoiding the shipping fee. This is a lousy practice.

Company: T-Mobile USA
Country: USA

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