T-Mobile
Billed $600 for Phone Never Delivered, Service Interrupted Over Balance

I ordered a phone from tmi wireless six months ago, roughly, and it was delivered, according to the fed ex people, on the porch of my house. Well my house does not have a porch for one. I called tmi wireless and notified them that I never received the phone and I also called tmobile because I was told to call them too. About a month and a half later I received a bill for $600 and some dollars after I was told that it was going to be taken care off. They even send out two more lines out to us to replace the one we never received. At this time I was told that a fraud form was going to be filled out and a check was made on the numbers called on the missing line and my current lines and they found out they did not match yata yata yata. After this I moved. Recently I had my tmobile dash stolen so I had to replace it with another phone and so I did. After I spent money on new equipment I went to add a line to my contract, for my daughter, and I was told that I could not because I had a high balance. I called again and my current account had a credit of $21 but the missing phone bill was still on there and now it was $800. I called again and T-Mobile said they where going to do a fraud check again because they had nothing that said they ever did one. Five days later I called back and they said that the check came back and that the charges had to be payed by me. On a phone that I never received and I told the person that I wanted them to transfer me to another person that could help me and she got very rude and long story short they interrupted my service until I pay this bill. I work hard and keep my bills up to date but I refuse to pay for something I did not do. And in fact something that I reported from day one. That phone should have been disconnected and those calls would have never been made. I don't know if this will help but I'll get it of my chest.

Company: T-Mobile
Country: USA

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