Verizon.com
Consumer Report

As you know, these days when you sign up with a TV provider they tell you that you have a 2 year period with a guaranteed monthly fee for their service. If you stop service, they will charge you an early cancellation fee. Each month that fee goes down. Point being, they have you for 2 years and can raise their price to you by playing with words. I will explain this later if you wish. Here is what happened to me, and you tell me if it’s legal. Almost all providers have several different plans to choose from. I chose one down from the top and had the bundle (TV, internet and phone) and had it for 14 months. Still had 10 months to serve out my sentence. I am a 49er fan and in my area, they don’t show their games down here (La Quinta, CA.} I wanted to cancel my TV provider, pay the 10 month fee and cancel my subscription. The employee at the local office did some research and told me that if I went to their TOP choice plan, I would get all the games. I said “I don’t think so” and she said “you can make the switch for 30 days, and if you’re not satisfied, you can go back to your old contract (or plan).” I said “OK” after 3 weeks (21 days) I was not satisfied and had them put me back to my old plan. I was told at that time, my phone bill will go up $10.00 because I got out of my old plan and now wanted back in. I went back to the employee I first talked to, and she called her superior and got me back to my old plan without the $10.00 a month phone increase, BUT I WAS NOW IN A NEW CONTRACT @ 24 MONTHS AGAIN!!! That’s extortion! I’m a hostage! If I knew that to begin with, I would never have made the 30 day change to begin with. “They” are telling me that to employee made a mistake, and “they” are sorry, but those are OUR rules. I acted on the information given me by an employee and the” boss” over-ruled it, AND I PAY!!! Can you tell me I’m wrong? Who can help me with this injustice? I know $130.00 isn't much, however I'm 81 and on fixed income and every dollar counts!

Company: Verizon.com
Country: USA

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