Sears
Maintenance Agreement was Grandfathered

I had 25 Items on my Total Care Grandfathered Maintenance agreement in 2006 last one that was correct. I usually renew my agreement every year or every two years. I had 25 items grandfathered somehow they keep changing it. Now it is only 20 items. The items are usually transferred from year to year. A couple years ago I had a problem the rep that renewed my plan made many mistakes. I lost my lawn mower agreement that would have had to be replaced, because they kept not fixing it, not my problem just when this occurred. Each time it is renewed we go over my items covered and somehow my Dishwasher that is installed in my house was omitted in error and I was never notified and just found out today, when I took a sweeper in for repair. I was told it was no longer on my plan, for some reason they keep taking items off without my knowlege. To make a long story short when I called today and got a corrrect print out of my covered items, I found out there were items on my plan that I no longer have and items omitted like my canister sweeper that was on in 2006 and also my Dishwasher that I never took off. This could have been fixed but they refused to correct it, because I was not aware either item had been removed from my plan. I have had this plan since 1969 and renewed it every year since then. When i built my home in 1991 all my appliances and all home items washer, dryer furnace, air conditioner etc were all added to the plan for $400 you got 25 or 30 items, now its back to 20 I dont know how I lost the Grandfathered items, who knows. The dishwasher is not broken but, im very upset that they say one of their reps documented that I took it off, that never happened and I only found out today 10/15 the dishwasher and my canister fanthom sweeper were taken off and no longer covered. Im very upset because they keep changing the plans when if they were grandfathered it isnt suppose to happen. Please help me get this matter rectified it can be added back on they just choose not to do it.

Thank You,
Lena L D'Antonio
402 Shelbourne DR
Pittsburgh, Pa 15239 h 412-795-4936

I first spoke to Monica who answered the phone and ended up with Alex # 601922 from The Winterpark, Fl 32822 office.
I was told to call Operations at

921 E Chester Ave.
Suite 1230
Highpoint, N.C. 27265 1-800-927-2291

Company: Sears
Country: USA
Phone: 18005494505
Site: searshomeservices.com

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