FedEx
Rude phone rep after missed delivery and long pickup drive

I was supposed to have a package delivered, and it would have been if I had not decided to take a shower, thinking my package would come sooner. I got a door tag saying I missed them. I called the 800 number, and the rep I talked to was kind of a jerk. They told me the nearest place to pick up my package after 6pm (which was fine) until I said where I am from and that it would be a half hour or longer drive. Their response was "That's far?"

I am not happy with the customer service because of that comment. When I first placed the order, I did not want to go with FedEx because I have had problems before. I have had much better experiences with UPS. I only go with FedEx when I have no other option. Plus, UPS is a lot closer to where I live. I am not unsatisfied with their delivery method (although having to sign for almost everything is a pain, especially because I left a note on the door), just unsatisfied with customer service.

Company: FedEx
Country: USA

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