Home Depot
Special Order Window Never Installed, Still Billed Late Fees

I do not recall the dates or the time, as I was led to believe the issue was resolved. But here is the case.

I purchased a new window to replace a broken window in my home. They sent a guy out. He measured the window and gave me a contract to sign. He explained the window was a special order, and even though it was a small window, it would cost $600.00 or more. With some reservation, I signed the contract. Some time later they called and made an appointment to install the new window.

On the appointed date I sat home all day and no one showed up. I called them and they had changed the date, so again I sat home waiting for them to show up. No good, they never came, so now my front room is soaked from rain. When I called the manager at the local Home Depot, he never came to the phone. So in desperation I took out the broken glass and frame and had another company put in a new glass for $35.00.

Home Depot called and demanded I pay for the new window. I said I will pay for the window being made but not the installation, because it never happened, and I want the new window if I pay for it. Now they are still sending me statements on late fees, etc. I always liked this company, but now I can not believe my ears or eyes. The local store manager is nowhere to be found. I don't have the window and I don't have the installation. Why should I pay for it???

Company: Home Depot
Country: USA
State: Ohio
City: Lorain
ZIP: 44053
Address: 4330 Leavitt Road
Phone: 4402824066
Site: homedepot.com

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