HHGregg
Warrenty Bait and Switch - dell laptop
- 01-18-2012
- 15
I purchased a laptop computer in July with the $299.99 warrantee. The associate told me at the time of purchase, if my laptop needed service, it usually would be resolved within 1 week. I did have a problem and sent it to the warrantee company for service. First they told me it would be 2 weeks. Now after 3 weeks, no one is sure how long it will take. The laptop simply had a broken hinge. I called the store on at least 2 occasions to ask how long a computer repair would take if I purchased a computer with warrantee. Both times I was proudly told a week or typically less. I called the corporate complaint line. They are happy to have my money and could care less about resolving my issue or that the store associates are either lying or wrong. I called 1/12 at 12:00 and talked to "Mary" last time.
Company: HHGregg
Country: USA