Samsung
Ad experience with smart phone repair service - infuse 4G smart phone

Samsung provides the most awful customer experience I have ever had. I have a infuse 4G phone shipped to them for repair, the flight mode always automatically turns on and cannot be turned off. Similar problem can be seen a lot with Samsung's phones. They after receiving it for a few hours, emailed me with a tracking number of shipping back. When I call, they say your phone had a liquid damage, (without proof!!!), so they cannot repair it, that's not under warranty. Fantastic excuse, who can prove there is never ever a water drop on his phone, so repair request will always be denied! But can they prove it is water/liquid damage, if they can, why there is nothing detailed about that in the notice they sent back to me? All I get is a "BER" status. I feel customer is so powerless when they say "we have our experts do thorough evaluation, we made the phone so we know it is water damage." Proof is done, wonderful.

Company: Samsung
Country: USA

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