Samsung
Samsung Nexus Samsung BER - Beyond Repai

I have a Samsung Google Nexus S Phone and it had a "small" problem. Occasionally, it failed to read my SIM Card. Since, it was only 3 months young, I called Samsung 1888-987 4357 and I shipped the device back for repair.
A Month later, I got my phone back and to my surprise, I found a not saying " Your phone is beyond repair". This was just a tip of the iceberg, I charged my phone and turned it on and it would not even turn on, then I noticed scratches all over and I also realized they lost my Original box and manuals.

I called Samsung USA and talked to about half a dozen different reps. One lady, I think her name was Rozina or someone, completely shut me up. Every time I said, my phone want turn ON, she would say, liquid damage and every time I would say how about those scratches, she would tell me "BER" which is beyond repair and I can do nothing about it.

How could there be water damage when, the phone was always on the casing? At least my phone was functioning 80% of the time and now it does NOT even turn on.

Never ever buying Samsung Products again, also selling my Galaxy S II Tablet and getting a SONY S. My next TV or any electronic will NOT be Samsung.

Company: Samsung
Country: USA
State: Texas
City: Plano
Address: 2901 Summit Ave. Suite 100, Plano, TX
Site: samsungusa.com

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