NuWave Precision Cooktop
Consumer Report

I ordered a NuWave PIC with the Buy One Get One Free offer August 13. I received the order a couple of weeks later. The packing list had everything that I ordered listed and said it was shipped (listed in the shipped column). I called the contact number as soon as I realized that there was a problem. I did not get an answer but left a voice mail with the problem and a number that I could be reached at. After not hearing from the company in 24 hours I again placed a call and also sent an email requesting help with the problem. After another couple of days when I got no response I started to call all the numbers listed. All I got was constant commercials or a voice telling me to leave a message and someone would get back to me.
After several days of this I called my credit card company and posted a complaint with them. They said that they would try to resolve the complaint. I then got an email from “Chelsea” at Hearthware.com saying she would look into the complaint. She got back with another email saying that I needed to pay another S&H charge. On 8/29 2:53 PM, Chelsea wrote:
You did not cover the additional shipping and processing for the second
cookware set. It is an additional $69.95

If you have any further questions, please let us know.

Chelsea

Customer Service Representive

Chelsea@hearthware.com
My S&H already was more than the cost of my merchandise that had been ordered. I was agreeing to pay that because the product seemed to be a good product.
Merchandise = $138.84
S&H = $149.80
Total = $288.64

Company: NuWave Precision Cooktop
Country: USA
State: Illinois
City: Libertyville
ZIP: 60048-1227
Address: 1755 N Butterfield Rd, Ste 3
Phone: 8502615460, 8005254318, 2245382005, 8477758123, 8557422665
Site: nuwaveoven.com

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