Sears
Ongoing issues sears/whirlpool

What can we do???

We purchased the largest Whirlpool Cabrio Washer (over $1100.00 value) 3.5 years ago, and had NOTHING BUT TROUBLE out of it. The drum has had to be replaced twice, the motor once, and then supposedly a bolt kept coming off on the drum as well, that had to be "tightened" twice. Now we don't know what is wrong with it-we suspect suspension imbalance or something, because this "Extra Large Capacity" washer is constantly "Unbalanced" even with 6 article of fabric in it now, and don't even think about putting even what would be considered a medium-large load in it, because it flat up will not wash. You can put a level on it, and it shows leveled, but it still won't operate worth anything. My wife is so put out by it at this point that she has even talked about getting an old ringer washer (seriously). Sears keeps coming out here because we had purchased the extended warranty and truly if they had simply replaced the washer after the 2nd trip to the house, they would have more than paid for the replacement washer even.instead, they keep coming, looking at it, then having to "order parts, " and then come back a couple weeks later to put the shipped parts (which sit around our house), back in to repair it each time. All the while, we go without a washer or barely can wash any clothes. We have even taken clothes to the Laundry mat during one of the repair instances, because we can't just have mounds of clothes piled up for their month long service. It is ridiculous how little it seems that Sears and Whirlpool care about their customers. I have gone to www.whirlpool.com and www.searshomeservices.com and complained at both. I have called both of their 800 lines in the past and again, yielded nothing to truly depict either company cares. It just goes to prove that customer satisfaction is far less valuable to either of these companies than the bottom dollar profits in our opinion. I don't know where else to post our concerns/frustrations, so anyone can see how put out these two companies have caused us and don't care, but if anyone knows of anywhere else I can post blogged concerns, please let me know.

I have complained previously about a dishwasher that we had purchased that we had numerous issues with. Those complaints fell on deaf ears to Whirlpool and really Sears as well. I don't think all the washers are duds, but this one has been nothing but trouble, and Sears won't just replace it, Whirlpool don't care. I have been given the run around that it is because there isn’t THREE (3) service calls in a 12 month period for the EXACT same issue, well I am sorry that it doesn’t appear to be just ONE thing!!! I have had it with these services calls, parts having to be ordered, only to hit the crazy REPEAT button again every time! This is far from good customer service in my opinion, but rather away to assure the most profit is achieved! Thanks.

Sears and whirlpool-worst customer service ever!!!

I have a A prime example is today for instance when we were supposed to have a technician to come and look at the washer AGAIN, and instead, they called, agreed with my wife's assessment that it sounds like it may be the suspension, and ultimately said he is ordering our parts, having them shipped here, and will arrive at our home to install (all of this and not even actually looking at the unit). I now add more to the list. We have been receiving notice of the need to reschedule the upcoming appointment to repair this washing machine. When I call it back, I am told that the appointment needs to be rescheduled because the technician is still trying to locate parts, that the technician has ordered parts, but that the parts have not been shipped and that we will receive notice via a telephone call within 24 hours of the parts shipping, and after they have shipped, we receive them, we then can call the Sears guys back and someone will be scheduled to come and install parts, but as far as how long this will take, no one knows. The representative I spoke with told me that is why they sent a notice to the parts department to notify me when they ship. I had asked them to also please advise as to who and/or what other options I have for getting these complaints resolved, because Sears forwarding these things on, or putting a note on my records, does nothing to assist with the fact that we can't seem to get a washing machine or even get ours fixed to where it can be used consistently? I look forward to what options you can provide to me... If you know of other investigative venues that can seek to resolve our issues and promote better customer service with Sears, I would appreciate that too. Thanks.

Company: Sears
Country: USA
Address: Elizabethtown KY 42701
Phone: 18004694663
Site: searshomeservices.com

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