Amazon
Account Repeatedly Put on Hold and No Manager Callback
- 07-03-2012
- 81
There is no way to talk to Management, employees do what ever they want because there is not way to complain. I have an issue with Amazon for over 4 weeks and I have not been able to resolve it, because they don't care.
You continue putting my account in hold (very unprofessional) I am planning to bring to your Management this type of actions. I have called several times to your customer service and they promises they will put a note in my account, so they don't put my account in hold again but guys disregard any notes and continue PUTING my account in hold. I am sincerely believe that the problem in your company is the account specialist department, every time I call they open a request to the account specialist and they claim that he/her will call me within the next 24 hours, it never happen I have never received a call from an account specialist.
I have a log of all the nightmare that I have with you guys, I am planning to send all this proof of very bad service to all the executives including Jeff Bezos. I have requested for a supervisor to call me, and never received a call. I am requesting again for a supervisor or a manager to please call me. My phone number is XXX-XXX-XXXX
Every time you put my account on Hold I buy from EBay and other places, so your company looses the business, but I think your company don't care, that is a bad business. Check my account and see the activities I have in the past.
My credit card number was stolen in Amazon, the bank issued a new credit card, I provided the new credit card number to Amazon for some previous charges, my account was put in hold for weeks now. When I call amazon, they claim i will be call with in 24 hours, I have never received a call from them. I have send several emails, no response. They don't care because there is no way to call a resolution department or complain to Managment.
Notice they have LOCK a way to be able to talk to Management all the way to the executives, how a company this big is allow to do that.
I hope you are able to get to any manager, I wish you lock
Company: Amazon
Country: USA