Amazon.com
Frozen account no explanation

I opened a new amazon.com account within the last 30 days when my husband purchased me a Kindle Fire for my birthday. I made multiple purchases on said account for accessories for the Kindle Fire.

Last night I purchased a stylus and a usb cord for my Kindle Fire. I did not change the credit card or address that was on file, I used all of the exact same information that was used on all of my previous purchases.

I attempted to log into my account this morning and was prompted with an error saying my password was incorrect. I reset my password with them, and was met with the same error.

I called customer service, and was told that my account was frozen, but they could not tell me why, and that an account specialist would contact me within 24-48 hours by email regarding the freeze.

I inquired as to why I had not been informed by email or telephone that my account had been frozen, and the representative said that it should send out sometime later today.

My issues are: 1. I was not informed my account had been frozen. 2. I cannot speak with a representative that actually knows anything about my account, and why it is frozen. 3. It was hinted towards that my address on file was fraudulent for the order I placed last night, even though it is the exact same address I have used for multiple purchases in the last 3 days.

I even spoke with a supervisor in customer support, and she could not tell me why my account was frozen, or how to get a hold of the department that froze my account, that is the only department that can give me an explanation on anything. I was told this department does not have telephones.

Company: Amazon.com
Country: USA
Site: amazon.com

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